Last updated: Aug 27, 2026
GoRentiva is a rental management and property management platform that helps landlords and tenants manage properties, rental information, rent payments, agreements, complaints, maintenance requests and related services.
For the purposes of this Privacy Policy, GoRentiva refers to the GoRentiva platform and the services operated through it. Where applicable, the entity legally responsible for processing personal data may act as the data controller or data fiduciary under applicable law.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices and rights available to you.
GoRentiva is designed to facilitate rental relationships between landlords and tenants. Information may therefore be made available to an authorised landlord or tenant when it is reasonably necessary for managing an applicable rental relationship.
For example, where a tenant is associated with a property managed by a landlord through GoRentiva, the landlord may be able to access relevant tenant information such as name, contact details, rental information, agreement information, complaints, payment status and other information required to manage the tenancy.
Where KYC verification is enabled, relevant KYC documents or verification information provided by a tenant may be made available to the authorised landlord or property owner for legitimate rental, identity-verification, compliance or property-management purposes.
Users should only access or use information that they are authorised to access and should not misuse, download, disclose or share another user's personal information for unrelated purposes.
Information may nevertheless be shared with authorised users, payment providers, authentication/OTP providers, communication providers, hosting/infrastructure providers, security providers or other service providers where reasonably necessary to provide GoRentiva services or comply with applicable law.
GoRentiva may use trusted third-party service providers to operate and improve its services. These providers may include services for:
These service providers may process limited personal information only to the extent reasonably necessary to provide their services to GoRentiva or to comply with applicable legal requirements.
Third-party services may have their own privacy policies and terms. GoRentiva is not responsible for privacy practices of independent third-party platforms outside our control.
Where GoRentiva supports payments or subscriptions, transactions may be processed through third-party payment gateways or financial service providers.
GoRentiva may receive transaction-related information such as transaction/reference ID, payment amount, payment status and subscription details.
GoRentiva does not generally require or store your complete card number, UPI PIN, banking password or other payment authentication credentials used by the payment provider.
Payment providers may process your information according to their own privacy policies and applicable laws.
We use reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet-based service can guarantee absolute security. Users should protect their passwords, OTPs and account credentials and should not share them with others.
We retain personal information for as long as reasonably necessary to provide our services, maintain account and transaction records, resolve disputes, prevent fraud and security abuse, comply with legal or regulatory requirements, and protect our legal rights.
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal, regulatory, security or operational requirements.
Subject to applicable law, you may have the right to:
You may request access, correction or deletion of your applicable personal information by contacting support@gorentiva.in.
We may need to verify your identity before processing certain privacy or deletion requests.
You may request deletion of your GoRentiva account and applicable personal information by emailing support@gorentiva.in.
We may ask you to provide reasonable information to verify your identity and account ownership before processing the request.
When a deletion request is accepted, applicable personal information may be deleted or anonymised, subject to information that we are legally required or reasonably entitled to retain for purposes such as legal compliance, accounting, fraud prevention, security, dispute resolution or protection of our legal rights.
Deleting your account may also result in the removal or disabling of access to certain GoRentiva services, rental records, property information or other account features.
GoRentiva may send transactional and service-related notifications including OTPs, rent reminders, payment updates, agreement notifications, complaint updates, email, SMS, browser push notifications and WhatsApp-related notifications.
You may be able to control optional notifications through your GoRentiva account or device/browser settings. Certain security or transactional communications may still be necessary for the operation of your account.
GoRentiva may provide WhatsApp click-to-chat functionality or use communication services to facilitate rental-related communication and notifications.
GoRentiva does not claim ownership of or access to private conversations between users on WhatsApp.
WhatsApp and other external communication platforms operate under their own terms and privacy policies.
GoRentiva may use essential cookies and similar technologies required for:
GoRentiva may also collect your IP address and limited technical information for security, fraud prevention, troubleshooting, service operation and analytics where applicable.
If analytics, security or other optional technologies are used, the applicable information may be processed according to their purpose and configuration.
You can manage or delete cookies through your browser settings. Disabling essential cookies may affect certain GoRentiva features.
GoRentiva may contain links to or integrations with third-party websites and services. These services may have their own privacy policies and terms.
GoRentiva is not responsible for the privacy practices of independent third-party platforms outside our control. We recommend reviewing their privacy policies before providing personal information to them.
GoRentiva is intended for users who are legally capable of using rental and property-management services. We do not knowingly collect personal information from children for purposes unrelated to the services we provide.
If you believe that a child has provided personal information to GoRentiva without appropriate authorisation, please contact us so that we can review and take appropriate action.
If GoRentiva becomes aware of a personal-data security incident, we will assess and respond to it in accordance with applicable law and our security procedures.
Where notification is legally required, we will provide appropriate information to affected users, authorities or other relevant parties through appropriate channels.
We may update this Privacy Policy from time to time to reflect changes in our services, features, technologies, data-processing practices, security requirements or applicable laws and regulations.
The "Last updated" date at the top of this page will indicate when the policy was most recently revised.
Where required by applicable law, we will provide appropriate notice of material changes through the website, dashboard, email or other appropriate communication channels.
This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including applicable Indian data-protection and information-technology laws and regulations.
If you have any privacy question, request or grievance relating to your personal information, please contact us:
GoRentiva
Email: support@gorentiva.com
When contacting us, please provide sufficient information for us to understand and process your request. We may request reasonable verification before processing requests involving personal information.