Find answers to common questions about GoRentiva, including property management, tenants, rent, payments, KYC, agreements, complaints, subscriptions and account management.
GoRentiva is a rental and property management platform designed to make property management easier for landlords and renting easier for tenants.
GoRentiva brings property management, tenant management, rent tracking, rental agreements, KYC, complaints, maintenance requests, utility records, notifications and related rental activities into one platform.
GoRentiva is primarily designed for:
Different features may be available depending on the user's role and subscription plan.
A landlord can use GoRentiva to manage rental properties and day-to-day rental operations.
Depending on the features enabled for the tenant, a tenant may be able to:
No. GoRentiva is primarily a technology platform for rental and property management.
GoRentiva is not a landlord, tenant, property owner, real-estate broker or agent unless expressly stated otherwise.
No. Property ownership, possession, tenancy and management responsibilities remain with the relevant landlord, property owner and tenant.
GoRentiva provides digital tools to help users manage rental information and related activities.
You can register through the GoRentiva registration process by providing the required information.
Depending on the registration flow, mobile number and OTP verification may be required before your account can be activated.
GoRentiva may use mobile OTP verification to authenticate users.
You enter your registered mobile number, receive an OTP through the applicable authentication service, and use the OTP to verify your identity and access your account.
Never share your OTP with another person.
Your available role and account capabilities depend on how your GoRentiva account has been configured.
If you need to use GoRentiva in more than one capacity, contact GoRentiva support for assistance where applicable.
Landlords can add a property from their landlord dashboard using the property-management features available in their account.
You may be asked to provide information such as property name, address, photos, rent-related information, building/floor/unit details and other relevant information.
Yes. GoRentiva is designed to support landlords managing multiple properties and rental units.
The number of properties, units or tenants you can manage may depend on your subscription plan and the limits applicable to your account.
Yes. Where the relevant feature is available, landlords can organise properties using buildings, floors and individual rental units.
This helps landlords maintain separate rental information for different units and tenants.
A landlord can add or associate a tenant with a relevant property or rental unit through the landlord dashboard.
The tenant may then be able to access the applicable rental information through their own GoRentiva account, depending on the account and property configuration.
Tenants may be provided with information necessary for managing their rental relationship through GoRentiva.
The information available to each user depends on their role, property relationship, permissions and applicable GoRentiva features.
Yes. An authorised landlord may be able to access relevant information about tenants associated with their managed property.
This may include tenant profile information, rental information, agreement information, payment status, complaints, maintenance requests and other information necessary for property management.
Where KYC verification is enabled, relevant KYC documents or verification information submitted by a tenant may be made available to the authorised landlord or property owner for legitimate rental, identity-verification, compliance or property-management purposes.
Access to sensitive information is intended to be limited to authorised users and purposes.
Depending on the KYC requirements of the applicable GoRentiva feature, a tenant may be asked to provide:
Only genuine and authorised documents should be uploaded.
GoRentiva uses reasonable technical and organisational measures to protect personal information and restrict unauthorised access.
However, no internet-based service can guarantee absolute security. Users should also protect their account credentials and OTPs.
For more information, please refer to the GoRentiva Privacy Policy.
GoRentiva allows landlords to maintain rental information and track rent-related records.
Depending on the available features, the system may help landlords and tenants view rent amounts, monthly rent records, payment status, reminders and related information.
Where online rent payment is enabled for your account, a tenant may be able to initiate a rental payment through GoRentiva.
Payments may be processed through a third-party payment gateway or financial service provider.
The availability of online rent payment may depend on the property, account configuration and payment services enabled on GoRentiva.
No. GoRentiva is a technology platform and is not a bank or financial institution.
Where payments are supported, payment processing may be facilitated through third-party payment providers.
A payment may fail or remain pending because of bank issues, UPI or payment-network problems, insufficient funds, technical problems, security checks or other reasons.
If a payment fails and the amount is not successfully settled, it may be reversed or refunded through the applicable payment provider according to its processing rules.
If your account shows a pending payment after your bank or payment method has been charged, do not immediately make another payment.
First check the transaction status and allow time for the payment provider to confirm the transaction.
If the payment remains unresolved, contact GoRentiva support with your transaction/reference ID.
If you believe that the same payment was made more than once, contact GoRentiva support as soon as possible with the relevant transaction details.
GoRentiva may review the transaction and, where appropriate, coordinate with the applicable payment provider or beneficiary regarding reversal or refund.
A successfully settled rental payment is not automatically refundable simply because the tenant and landlord later disagree about the rent, property or tenancy.
Refunds or reversals may be considered where a transaction was duplicated, incorrectly processed, unauthorised, technically failed or otherwise qualifies under the applicable payment-provider rules or applicable law.
GoRentiva may provide tools to create, upload, store or manage rental agreements.
GoRentiva is not a substitute for independent legal advice. Landlords and tenants should review their agreements carefully and obtain professional legal advice where necessary.
GoRentiva may provide agreement-related templates or tools where enabled, but the legal validity and suitability of an agreement depends on applicable law, facts, parties and terms of the agreement.
Users are responsible for ensuring that their agreements meet applicable legal requirements.
Yes, where the complaint feature is enabled, tenants can submit maintenance or other rental-related complaints through their dashboard.
Landlords can review and manage applicable complaints from their dashboard.
Complaints may include maintenance issues, property-related problems, utility issues and other rental-management matters supported by GoRentiva.
For emergencies involving immediate danger to life or property, users should contact the appropriate emergency services directly.
No. GoRentiva provides the technology for recording and communicating complaints.
The actual resolution of a property or tenancy issue is generally the responsibility of the relevant landlord, tenant, service provider or other responsible party.
Where utility-management features are enabled, GoRentiva may allow landlords to record meter readings, calculate or manage utility charges and maintain related records.
The exact functionality available may depend on the property configuration and subscription plan.
Where enabled, landlords may record current meter readings for applicable utilities.
GoRentiva may use available meter information to help calculate usage or generate utility-related records according to the configured billing method.
Users should verify meter readings and billing information before relying on them for payment or settlement.
GoRentiva may send rent reminders and other transactional notifications to users through available communication channels.
Depending on the feature and configuration, notifications may include email, SMS, browser notifications or WhatsApp-related communication.
No. GoRentiva does not intentionally access or read users' private WhatsApp conversations.
GoRentiva may provide WhatsApp click-to-chat functionality or use WhatsApp-related services for rental communication and notifications.
No. GoRentiva does not intentionally access or read the contents of your private email conversations.
Email may be used to send account, security and transactional communications.
GoRentiva uses reasonable technical and organisational measures designed to protect user information.
These may include HTTPS/TLS, password hashing, access controls, authentication mechanisms and security monitoring.
No online service can guarantee absolute security, so users should also protect their passwords and OTPs.
No. GoRentiva does not sell users' personal data to third parties.
Information may be processed or shared with authorised users and service providers where reasonably necessary to provide GoRentiva services or comply with applicable law.
Access depends on the type of information and the user's role.
An authorised landlord may access relevant information relating to tenants associated with their property, while a tenant may access information relating to their own rental relationship.
GoRentiva and its authorised service providers may also process information where necessary to operate, secure and support the Services.
Depending on the features you use, GoRentiva may use third-party providers for:
GoRentiva may offer different plans with different features, property/unit limits, usage limits and other capabilities.
The currently available plans, prices, features and limits are displayed on the GoRentiva pricing page.
Where supported, users may upgrade or change their subscription plan according to the options available in their GoRentiva account.
Any additional payment, billing adjustment or feature change will be subject to the applicable plan and payment terms.
When a paid subscription expires or is cancelled, access to features associated with that plan may be restricted according to the applicable plan terms.
Your account and certain records may remain available subject to GoRentiva's policies and applicable law.
Where subscription cancellation is supported, you may cancel future renewal according to the applicable subscription process.
Cancellation does not automatically mean that the current paid period will be refunded.
Please refer to the GoRentiva Refund & Cancellation Policy for more information.
For a payment or subscription refund request, contact:
Please provide your registered email/mobile number, transaction/reference ID, payment date, amount and reason for the request where available.
Yes. You may request account deletion by contacting support@gorentiva.com.
We may need to verify your identity before processing the request.
Certain information may need to be retained where required by law or reasonably necessary for accounting, security, fraud prevention, dispute resolution or legal purposes.
Applicable personal information may be deleted, anonymised or securely disposed of after an approved deletion request, subject to legal, security, accounting or other legitimate retention requirements.
Yes. Where profile editing is available, you can update your information through your account.
You may also contact support@gorentiva.com if you need assistance with correcting applicable personal information.
If you suspect that someone has accessed your GoRentiva account without permission:
No. GoRentiva must be used only for lawful purposes.
Users must not use GoRentiva for fraud, impersonation, forged KYC documents, unauthorised access, hacking, malware, spam, harassment, unlawful transactions or other prohibited activities.
GoRentiva's software, branding, design and proprietary content are protected by applicable intellectual-property rights.
Automated scraping, copying, reproduction, redistribution or commercial exploitation of GoRentiva content or data without permission is not allowed.
GoRentiva aims to provide reliable service but cannot guarantee uninterrupted availability.
Temporary interruptions may occur because of maintenance, upgrades, technical problems, hosting issues, payment-provider outages, authentication-service problems, network failures or other circumstances outside our reasonable control.
GoRentiva may not independently verify the ownership, title, possession or legal authority relating to every property listed or managed by users.
Users should independently verify important property and ownership information before entering into a rental or financial arrangement.
No. GoRentiva does not guarantee the behaviour, financial ability, reliability or legal status of a landlord or tenant.
Users are responsible for performing their own verification and due diligence.
GoRentiva is generally not a party to the underlying landlord-tenant relationship.
Disputes relating to rent, security deposits, property condition, tenancy, eviction, maintenance obligations or rental agreements should normally be resolved between the relevant parties according to their agreement and applicable law.
You can read the GoRentiva Privacy Policy to understand how personal information is collected, used, stored and protected.
For privacy-related questions or requests, contact support@gorentiva.com.
The GoRentiva Terms & Conditions explain the rules governing your use of the GoRentiva platform and Services.
Users should read the Terms & Conditions before using the Services.
For support, payment issues, account problems, privacy questions, complaints or other queries, contact us at:
GoRentiva
Email: support@gorentiva.com
If you believe there has been unauthorised access, misuse of personal information, a suspicious transaction or another security issue, contact GoRentiva as soon as possible at support@gorentiva.com.
For financial fraud or unauthorised banking transactions, you should also immediately contact your bank or relevant payment provider.
This FAQ is provided to help users understand GoRentiva and its Services in simple language.
Where there is any difference between this FAQ and the official GoRentiva Terms & Conditions, Privacy Policy, Refund & Cancellation Policy or a specific agreement, the applicable official policy or agreement will take precedence.
If you cannot find an answer to your question here, please contact the GoRentiva support team at support@gorentiva.com.
We will try to assist you with account, property, tenant, rent, payment, subscription, KYC and other GoRentiva-related questions.